Privacy Policy

Last Updated: January 2024

At Saintbernard Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website canadagoosejacketus.com or make a purchase from us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

When you interact with our website, we may collect the following types of personal information:

• Contact Details: Name, email address, shipping address, and telephone number
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment partners)
• Account Information: Username, password, and preferences for registered users
• Communication Records: Correspondence with our customer service team

Technical Information

We automatically collect certain technical data when you visit our website:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, and referring URLs
• Location Data: General geographic location derived from your IP address

2. How We Use Your Information

We use your personal information to provide and enhance our premium services:

• Order Processing: To process transactions, arrange shipping, and provide order updates
• Customer Service: To respond to inquiries and provide personalized support
• Website Improvement: To analyze user behavior and optimize our website experience
• Marketing Communications: To send promotional materials (with your consent) about new collections and exclusive offers
• Security: To detect and prevent fraudulent activities and protect our services
• Legal Compliance: To meet regulatory requirements and resolve disputes

3. Data Sharing and Disclosure

We value your trust and only share your information under the following circumstances:

• Service Providers: With trusted partners who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website analytics
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the safety, rights, and property of Saintbernard Shop, our customers, or the public

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your financial security is paramount to us, reflecting the same attention to detail we apply to crafting our premium outerwear:

• Secure Storage: We employ industry-leading encryption technology and secure payment gateways
• Data Retention: We retain personal information only as long as necessary for legitimate business purposes
• Payment Security: Your payment details are never stored on our servers and are processed through certified payment processors
• International Transfers: As we serve customers globally (excluding Asia and select remote regions), your data may be transferred to and processed in countries outside your residence

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request limitations on how we process your data
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

9. Contact Us

Thank you for trusting Saintbernard Shop with your personal information. We are committed to maintaining the same standard of excellence in protecting your privacy as we do in crafting our premium outerwear collections.